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Warrentect apparently only has a couple people to answer phones & don’t seem to care if they help or not as they do not answer their phones.
I hope to figure out a way to be reimbersed for the cost of the fridge & the worthless warranty I was sold along with it..
I have invested quite some money in purchases from this company.
All the appliances in my house came from this HHGregg and was bought and paid for.
All this time am out of refrigerating service in my home.
In May of 2017 the refrigerator stopped working again for the same reason, my contract does not expire till 2018.
Then they said they would return on a little over 0.00 to us. The check we got today was for less than 0.00 dollars. We have 2 washers we bought top loader and pedistool washer plus dryer last October with extended warranties.We were told we had a month to come back and pick it up and when we went to pick up the TV, they sold our TV to someone else. Thats not fair, they should not have been able to sale a TV that was already purchased in your system. We were told by this company that the control board burned up and that is what the smell was.Now we are having a hard time trying to get our money back. Long story short, the fridge is working however, the smell of plastic is still in the fridge because where the control board was located is up inside of the fridge, so the smell will never come out of the fridge.I called a service agent with an additute that told me I had a repair agreement and that I will have to wait to see if they can find my part. Based on this experience and this web site I will never ever purchase anything from them again!!! Started smelling burning plastic, called customer service, told them about the smell, we were told “we don’t come out for smells”. Called the next day was told again ” we don’t come out for smells”. Called Apex we were told by them that because of snow they could not come out for 7-10 days, Have you ever tried living out of coolers for 7-10 days?’ Reply Me and my Fiancé bought a Samsung Smart TV from the Savannah location not even a full month ago. Although I think it may be too late to warn people since most stores are closing. I called customer service back and they said that the reimbursement department would reimburse us our money for another company to fix our fridge.